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Product Recall Notice: Thinkflood Recalls the RedEye mini

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Direct notification from the manufacturer:

Recall of RedEye mini Lot C0101

 

We regret to announce a full recall of RedEye mini units bearing serial numbers beginning with C0101. We have determined that there is a high likelihood that these units will fail. Customers who purchased may choose to receive either a replacement unit from the next lot (D0102) or a full refund of their purchase.

Failures are the result of vibrations which cause wiring between the headphone jack and the mini’s printed circuit board to break or to create short circuits with other components. In the original design of the RedEye mini, the headphone jack is soldered directly to the printed circuit board, preventing the printed circuit board from moving relative to the headphone jack, as shown in the following photo of a prototype unit.

Owners of the RedEye mini are instructed to contact support@thinkflood with the original order number. You can request a full refund which includes the priginal shipping costs or wait for a replacement unit to be sent out. In either case, the original unit does not have to be returned back to Thinkflood.

Added Nore:

Thinkflood RedEye Technobrains had arranged through Thinkflood to review the RedEye mini as soon as the product was available to the general public. Due to the initial high sales volume, a unit was not available for review at launch time. I have been contacted and reasured by the PR rep @ Thinkflood, Christina Carlson that a unit will be available for review once the replacement products are available.  I have also made special arrangements that will allow my review to go beyond my usual comprehensive review and add an interesting twist that will help current owners of the RedEye mini to be comfident that their replacement RedEye mini is a solid product. The review item should be available in the next 6 – 8 weeks. Owners should start to recieve their replacements units before this time but stay in contact with Thinkflood over the course of the next 3+ weeks.

Bob Katayama Executive Editor

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Discussion

One comment for “Product Recall Notice: Thinkflood Recalls the RedEye mini”

  1. Redeye mini is now in stock and available at http://www.redeyemini.com or store.redeyemini.com

    Posted by redeye mini | October 11, 2010, 8:50 am

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